Matt was wonderful to work with! He took me through the whole process of cleaning off the bad stuff from my computer and transferring the good stuff to an external drive. This process also led to my computer working faster for me and got rid of files that I no longer used. He was able to use remote access to do this. He also picked up on an infected file that I had no idea I had and hooked me up with some anti-virus software to cover my computer. We kept in touch by phone to relay messages and to tell me when he was complete. I liked the fact that he could do all of this using remote access and that I didn’t have to pack up my computer and take it someplace else. He was easy to understand, very knowledgeable on the computer and put me at ease in going through the whole process since my understanding of computers is limited. My computer is now working well for me and I am no longer frustrated with it. Thank you!
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